Return & Refund Policy

Updated January 1st 2023

What’s eligible for returns?

Unused chairs can be returned at any time up to 28 days for a full refund to your original method of payment. If the original method of payment is unavailable, please contact our customer service. Used chairs must be returned within 30 days of delivery.

Things to keep in mind: Unused chairs must be returned in the condition you received it and with the original box and/or packaging, including manufacturer tags where applicable.

Please take the time to carefully package your returns. It’s your responsibility to pay costs related to the repair of returned items damaged during shipping due to improper packaging.

It takes 3–5 business days to process a return after it arrives at our distribution centre. You’ll receive an email confirmation when your return is received.

If you think your chair may be eligible for a warranty from the manufacturer due to defects in its materials or workmanship, contact our Warranty Department (see more details below).

Warranty Contacts

Warranty info: Please email  info@just1seat.com. To ensure you have a valid warranty issue and to help get it resolved as quickly as possible, please make sure your email and item fall within the following guidelines:

– Item displays a manufacturer defect and has not been damaged as a result of natural wear and tear or accidents.

– Please provide as much detail as possible in your email. Include the order number, purchase date, product brand, and a brief description of the issue. Most importantly, please attach photos of the item, including the defective area.